stupid babies need the most care

Today had two awesome things happen (maybe will be comicized later, but I am feeling lazy right now).

1) A woman tried to make me include the EXACT phrase, "this is a pile of bullshit" in a message I left for her insurance agent. I told her I couldn't put profanity into the messages (I don't know if this is true or not, but I really didn't want to get in trouble for doing this) so she then made me promise I'd say "this is a pile of poo poo." So yes. Today I typed out a message to an insurance agent today that includes the phrase, "this is a pile of poo poo." What was even awesomer was I got a guy right after that who was just as pissed off at his agent over something, and took it out on me instead. Oh yeah, by "awesomer" I mean, "this job makes me want to kill myself." The first bit was funny though.

2) It is crazy impossible to get a specific person at our call center. Every call that comes in for an agent when the agent isn't there or through a claims department when no one's there or even through our rate quote dept. when no one's there goes to us. Then the calls are parceled out between us and two other call centers. On Saturdays, 60 or 70 people will be at our call center at a time. Tonight there were about 50. So I'm discussing something or other with Clown guy today and am like, "oops got a call," which is basically how every conversation with anyone goes at this place. I answer the phone with our standard greeting and the person on the line is like, "You've got to be kidding me!" and it turns out it was clown guy (who had been on hold with the rate quote dept). It was hilarious and awesome.